Refund policy

Refund Policy

According to our website return policy, if you are not completely satisfied with the product you received, you can return the product to us within 7 days of receipt, and the store will not be responsible for any return costs.
Before returning the product, please confirm that the product meets the following conditions:
The product must be complete, all labels and tags and related accessories must be intact, including any special packaging. We do not refund or exchange products that are worn and not in their original condition.

We will take the actual condition of the product received as the standard. We are not responsible for damage to the product due to logistics reasons.

When applying for a return and refund, please ensure that the gift is intact and returned together. If the gift cannot be returned due to the buyer's reasons, or is damaged or lost during the return, we will deduct the corresponding price from the transaction amount according to the value of the gift.

The product must be purchased on Johnny-boots.com. Products purchased from other online stores cannot be returned through this channel.

The shipping and packaging costs incurred by the returned product are borne by the buyer.

Exchange situation

The fastest way to ensure that you can get the product you want to exchange is to repurchase the product after the return application is approved.

If you have any questions about the return, please contact us by email. If the refund application is approved, we will send you a return label and tell you how and where to send it. If it is sent directly without a return application in advance, it will not be accepted.

We will check the condition of the returned goods after receiving them, which may take 3-5 working days. Once the goods are determined to be eligible for return, the money will be immediately refunded in the original amount through the original payment path. Please ensure that all return packages are sent by a trackable and insured logistics company, as we are not responsible for goods damaged or lost during transportation. The time it takes for the refund to arrive will vary depending on the processing time of each bank.

Special circumstances/cases where returns and exchanges are not allowed
Customized goods according to personal requirements cannot be returned or exchanged for any reason.
Goods with obvious signs of wear and tear, wear on the soles, etc. that affect secondary sales will not be returned or exchanged
If you have any questions or concerns about this, please contact us in time.